Welcome to DGEE Thrifts! Below are answers to some of the most common questions about our online store. If you don’t find what you’re looking for, feel free to contact us for further assistance.
1. What is Thrifts by InnerCore GeoConsultants?
Thrifts is an online retail store under InnerCore GeoConsultants, offering a wide range of affordable and high-quality household items, including kitchenware, home décor, electronics, furniture, and more.
2. How do I place an order?
To place an order:
Browse our product catalog on thrifts.innercoregeoconsultants.co.ke.
Select your desired items and add them to your cart.
Proceed to checkout, fill in your delivery details, and complete payment.
You’ll receive an order confirmation via email/SMS.
3. What payment methods do you accept?
We accept:
M-Pesa
Credit/Debit Cards (Visa, Mastercard)
Bank Transfers
Cash on Delivery (Nairobi & select regions)
4. Do you offer delivery services?
Yes! We deliver nationwide within Kenya. Delivery fees depend on your location and order size. Delivery times vary but typically take 2-5 business days within major cities and slightly longer for remote areas.
5. Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email/SMS to monitor your delivery status.
6. What is your return/refund policy?
We accept returns within 7 days of delivery if the product is unused, in its original packaging, and with a valid receipt. Refunds or exchanges will be processed upon inspection.
Note: Some items (e.g., perishables, personal care products) may not be eligible for returns.
7. Do you offer wholesale or bulk purchases?
Yes! We provide discounts for bulk orders. Contact our sales team for customized quotes.
8. How can I contact customer support?
You can reach us via:
Email: Prowebors@gmail.com
Phone: +254 720 675 811
Live Chat: Available on our website during business hours (Mon-Fri, 8 AM – 5 PM).
9. Are there discounts or promotions?
Yes! We run regular promotions, seasonal sales, and loyalty discounts. Subscribe to our newsletter or follow us on social media to stay updated.
10. Is my personal and payment information secure?
Absolutely! We use secure SSL encryption for all transactions, and your data is never shared with third parties.
Still have questions?
Visit our Contact Us page or drop us a message on WhatsApp for instant support.
Happy Shopping! 🛒✨
Thrifts by DGEE Thrifts.
11. Can I modify or cancel my order after placing it?
Yes, but only if your order hasn’t been processed for shipping. Contact our customer support immediately via phone or email with your order number to request changes.
12. Why was my payment declined?
Possible reasons include:
Insufficient funds in your account.
Incorrect payment details (e.g., wrong PIN for M-Pesa).
Bank/network issues.
If the problem persists, try another payment method or contact your bank.
13. Do you offer installment payment plans?
Currently, we only accept full upfront payments. However, we occasionally partner with credit providers for flexible payment options—check our website for updates.
Shipping & Delivery
14. How long does delivery take?
Nairobi & major towns: 2-3 business days.
Other regions: 3-5 business days.
Remote areas: Up to 7 business days.
Delays may occur due to logistics issues.
15. Do you ship internationally?
No, we currently only deliver within Kenya.
16. Can I pick up my order instead of delivery?
Yes! We offer pickup points in Nairobi. Select “Pickup” at checkout, and we’ll notify you when your order is ready.
17. What happens if I’m not available during delivery?
Our courier will attempt delivery twice. If unsuccessful, you may need to reschedule or pick up the order from a nearby depot.
Returns & Refunds
18. What if I receive a damaged or wrong item?
Contact us within 24 hours with photos/videos of the issue. We’ll arrange a replacement or refund once verified.
19. How long do refunds take?
Refunds are processed within 3-5 business days after approval, but may take longer depending on your bank/M-Pesa.
20. Can I exchange an item for a different one?
Yes, provided the item is unused and in its original packaging. Contact support to initiate an exchange.
Product & Inventory
21. How do I know if an item is in stock?
Available products are marked “In Stock” on the product page. If an item is out of stock, you can sign up for restock notifications.
22. Are your products brand new or refurbished?
All items are brand new unless explicitly stated (e.g., “Clearance Sale” or “Refurbished”).
23. Do you sell original/genuine products?
Yes! We source directly from trusted suppliers and brands. All products come with warranties where applicable.
Discounts & Loyalty Programs
24. Do you offer student/senior citizen discounts?
Currently, no—but follow our social media for exclusive promo codes!
25. How do I use a discount code?
Enter the code at checkout under “Apply Coupon”. Only one code can be used per order.
26. Is there a loyalty/rewards program?
Yes! Earn points for every purchase, leave reviews, and refer friends to redeem discounts. Sign up here.
Account & Security
27. How do I reset my password?
Click “Forgot Password?” on the login page and follow the instructions sent to your email.
28. Can I shop without creating an account?
Yes, use Guest Checkout, but creating an account helps track orders and earn rewards.
29. Why am I not receiving order updates?
Check your spam folder or ensure your contact details are correct. Alternatively, WhatsApp us for manual updates.
Miscellaneous
30. Do you donate or support community initiatives?
Yes! We partner with local charities. Learn more on our CSR page.
31. Can I sell my products through Thrifts?
We occasionally accept vendors. Email partnerships@dgeethrifts.co.ke with your proposal.
32. How do I leave a product review?
Log in to your account, go to “My Orders”, and click “Rate Product”.
